We now provide Self-Service rDNS (PTR) Management for VPS and Dedicated Server customers.
You no longer need to open a support ticket to update reverse DNS.
This guide explains how to update your PTR record in a few simple steps.
What is rDNS / PTR?
Reverse DNS (PTR record) maps your IP address → hostname.
It is commonly required for:
-
Mail server configuration
-
Email deliverability
-
IP reputation management
-
Avoiding spam classification
If your PTR is not properly configured, many mail providers (Gmail, Outlook, Yahoo, etc.) may reject or flag your emails.
Where to Update rDNS
Follow this path inside your client area:
Portal Home → Client Area → My Products & Services → Product Details
Step-by-Step Guide to Update PTR Record
Step 1: Login to Client Area
Access your account via the main portal and log in.
Step 2: Open Your Service
Navigate to:
Client Area → My Products & Services
Select your VPS or Dedicated Server.
Step 3: Go to Product Details
Inside the service page, locate the rDNS / PTR Management section.
Step 4: Enter Hostname
Enter the domain name you want your IP to resolve to.
Example:
⚠️ Important:
-
The hostname must already resolve to the same IP (Forward DNS must match).
-
The domain should be properly configured in public DNS.
Step 5: Save Changes
Click Update / Save.
Your PTR record will be updated instantly.
Important Requirements
Before setting rDNS, ensure:
-
✔ The hostname has an A record pointing to your server IP.
-
✔ Forward DNS and Reverse DNS match (FCrDNS recommended).
-
✔ You are not using invalid or non-resolving hostnames.
-
❌ Do not use generic domains like gmail.com, yahoo.com, etc.
Incorrect configurations may cause email rejection.
❓ Do I Still Need to Open a Ticket?
No.
PTR updates are now fully automated through your control panel.
Support tickets for basic rDNS changes are no longer required.
However, you may contact support if:
-
The rDNS section is not visible
-
You are facing technical errors
-
You need assistance with mail server configuration
Why We Introduced Self rDNS?
-
Faster provisioning
-
Zero waiting time
-
Full customer control
-
Improved email server setup experience
If you are setting up a mail server and need help with DNS configuration, feel free to contact our support team.
We are available 24/7 to assist you.
